In order to uphold the WYSE objective of providing safe accommodation to young travellers, WYSE requires that certified establishments adhere to the following requirements:
Licensing
My establishment holds current and valid licences required by local laws and regulations to operate as a hostel/student accommodation/guest house (as applicable).
Insurance
My establishment holds and maintains all necessary insurances to properly operate the property protecting employees, customers and visitors to the establishment (e.g. employers liability insurance, public liability insurance etc.)
Fire Safety
My establishment complies with all local fire safety laws and regulations.
In addition, I certify that my establishment:
- Conducts daily checks to ensure escape routes are clear and fire doors are not locked or blocked
- Has an emergency evacuation alarm, checked weekly, that is loud enough to wake persons sleeping
- Has a documented emergency plan and escape route maps in every room, with fire exit signage
- Conducts, and documents, regular formal fire hazard risk assessments
Health and Hygiene
My establishment fully complies with all local health and hygiene laws and regulations.
In addition, I certify that my establishment:
- Provides hand soap or anti-bacterial hand gel in all bathrooms
- Performs daily cleaning of all bathrooms, bedrooms and public areas with appropriate cleaning products
- Thoroughly washes all bed and bath linens at the end of each guests stay, or after 5 days (whichever occurs first)
- Performs daily checks for bed bugs when cleaning bedrooms, with appropriate documented action plans in the event that bed bug activity is detected
Food Handling
My establishment full complies with all local food handling laws and regulations.
In addition, I certify that my establishment:
- Complies with regulations regarding food preparation, including refrigeration, food use-by dates, and proper and adequate food heating
- Maintains and implements a documented kitchen cleaning program
Confirm, or, my establishment does not serve or sell food
Alcohol
My establishment fully complies with all local alcohol laws and regulations.
In addition, I certify that my establishment:
- Holds the necessary liquor licences
- Has appropriate policies in place to ensure staff comply with regulations and signage surrounding the sale of alcohol to minors and intoxicated persons
Confirm, or, my establishment does not serve or sell alcohol
Information and Data Protection
My establishment fully complies with local information and data protection laws and regulations.
In addition, I certify that my establishment:
- Ensures secure storage of all guest information, including digital information on secure password protected computers and servers, and physical safe storage for retained identity documents (e.g. passports)
- Has policies and provides training for staff surrounding the knowledge, use, sharing or disclosure of guest information
Customer Welfare
Irrespective of the local regulations, my establishment adopts the WYSE Guest Charter requirements, prioritising guest safety and responding to guest concerns.