Tours & activities: Easy ways to enhance guest experience

Simply going for the biggest commission when its comes to product recommendations may be costing you in the long run. SANDEMANs NEW Europe, the world’s largest city walking tour company, will share the secrets to improving your guest’s overall experience and your bottom line.  Partner Relations and Communications Director Stephanie Taylor-Carrillo will ‘walk’ you through how quality activities outside of the ho(s)tel doors that can make a significant contribution to the guest experience and the accommodation provider.

Stephanie Taylor-Carrillo, SANDEMANs NEW Europe

17:00-17:30  |  Wednesday, 8 March  |  Hall 4.1